Return Policy

At Magnetic Moments NZ, all of our products are custom-made to order. Because of the personalised nature of our products, we are unable to accept returns or exchanges simply due to a change of mind.

When We Will Accept a Return or Exchange

We will offer a replacement, exchange, or refund in the following circumstances:

• Your item arrives damaged or faulty
• The item you received is not what you ordered (e.g. incorrect design)

How to Make a Claim

If your order falls into one of the above categories, please contact us within 7 days of receiving your order at magn.moments@gmail.com with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We'll review your claim and get back to you as soon as possible with a resolution.

Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

Thank you for understanding the nature of our custom products. We take great care in creating each order and are committed to making sure you love what you receive.